We offer a 30- to 90-day return window depending on the product. If you’re not satisfied, you can send it back for a refund, just make sure it’s in good condition and returned with all original parts. Return shipping is not covered. Please contact support before returning.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options - depending on your location.

If your order hasn’t shipped yet, we’ll do our best to help. Just email us as soon as possible at hellodreamly@gmail.com. Once your order is packed or shipped, we may not be able to make changes.

Yes - we ship worldwide. Shipping times and costs may vary depending on your country.

Processing usually takes 1–2 business days. Shipping typically takes 5–10 business days, depending on your location. You’ll get a tracking number once your order is on the way.

Yes - we offer free shipping on all orders over $45, or when you purchase two or more qualifying items.

Absolutely. You’ll receive a tracking number via email once your order ships. If you have any issues, reach out to us and we’ll help you track it down.